Returns & Refunds

If you are unsatisfied with your purchase, our return period is 30 days from date of purchase. All returns are subject to a 25% restocking fee and will be charged the original free shipping charge. In all cases, the product return shipping cost is the responsibility of the customer. We do not send return shipping labels unless we have shipped the product in error. Those include shipping costs originally covered by The Tanning Store via a promotion or otherwise (free shipping). Shipping costs are non-refundable. Refunds will be given when the return is received and determined to be in working and resalable condition. At this time, any shipping charges and restocking fees will be deducted from the refund amount.

Returning Unopened & Opened Solutions

Opened containers of Solutions & Cosmetics are non-returnable and non-refundable. Sales are considered final. Temperature control is vital to the life of the solutions and we have no way of knowing how the product is stored once it leaves our facility.

Unopened, sealed Solutions may be returned within 14 days of the purchase date. The seal must be fully intact and the container unused. Solution returns meeting these conditions are subject to the same 25% restocking fee and shipping terms outlined above.

We strive to bag and sometimes tape solutions so they do not leak during shipping. If your solution has leaked during shipping, the solution in the bottle is still good & usable. We may credit the amount of solution lost but we will not reship a full container unless the entire container is fully damaged.